The Goods must returned immediately within 24 hours after received. The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. Wach Shen Grocery will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 7 DAYS after the confirmation.

Please return your purchase to the following address:
Wachsen Enterprise Sdn Bhd
Wachsen Enterprise, Lorong Plaza Permai 5, 88450 Kota Kinabalu
Kota Kinabalu, 88450
Sabah , Malaysia

Please contact us at wachsenkotakinabalu@gmail.com or 012-882 4882  if you have any questions or doubts.